Property Management

1. Communication

It is our commitment to develop open and honest relationship with our clients, we do this by building mutual trust through ongoing communication assisting in maintaining lifelong professional relationships. We strive to deliver the highest standard of quality and service by ensuring our property management teams are always available to give professional and un-biased advice.

2. Rental Valuation

It is our responsibility to professionally recognise your property’s income potential. This is why our appraisal process takes into account similar comparable properties and current market trends, which may affect your property. A realistic rental appraisal based on factual evidence is essential to ensure your property should be let promptly, resulting in a better financial return on your investment in the long term.

3. Property Management Team with a Sales Flair

Not only is our dedicated team fully qualified and highly experienced, when you choose to lease your property with Changing Places you will have peace of mind knowing that our property management teams are additionally trained in sales and negotiation this ensures the highest possible rental price is achieved. It’s no coincidence we consistently achieve higher rents than similar advertised properties in the same developments.

4. Leasing Your Property

Our experienced and approachable teams are committed to finding the best quality tenants to minimize vacancies of your property. We adopt a strict screening process, which aims to find and retain the best possible tenant for your property. We also complete a credit check on any potential tenant through NTD (National Tenancy Database). This company and its information is exclusively available to estate agents and will advise us if the tenants have any outstanding debts or judgments against their name from previous lease agreements. Once all this information has been obtained, we will contact you direct to discuss the application on its merits, and the final choice of the tenant remains your decision.

5. Promotion & Advertising

Changing Places reaches a vast tenancy market throughout Australia in particular the eastern states. By advertising your property on the major property websites along with our internal tenant database, we have all the tools required to showcase your property to all prospective tenants. Remember your property is placed in the marketplace in competition not isolation and we ensure maximum exposure for our clients.

6. Reviews, Routine Inspections & Condition Reports

Rents are reviewed annually, taking into account market fluctuations and any modifications to the property in review. Routine inspections are conducted regularly to ensure the tenancy is running smoothly and to safeguard our client’s financial interests. Detailed preparation of the condition report is completed by our property managers both at the commencement and termination of the tenancy. Copies of the Condition Report are signed and exchanged with the tenant and a copy forwarded to you for your records.

7. Maintenance

It is our policy to contact and obtain owners authorisation before work is carried out on any property (other than emergency repairs as stipulated under the Residential Tenancies Act). Our department can organise any works to be carried out on your behalf, by a variety of trusted qualified trades people. We can also use your preferred trade’s person to carry out any repairs at the request of the client.

8. Qualified Team

Our hands-on approach along with full knowledge of the current legislation ensures your property realizes its full potential. Our aim is to continue to provide excellence in customer service. In addition to this, all our property managers are backed up by a fully qualified and experienced administrative support team utilising the latest technology ensuring the monitoring of rental payments, maintenance of up-to-date records and provision of financial reports.

9. Rental Payments

Our accounts department offers prompt payment of all rental income. We produce rental statements twice weekly and a statement can be forwarded once the funds are credited to your nominated bank account, alternately we can send a check. Rent cards & direct debits are offered to all of our Tenants which means The Tenant has no need to come into the office to pay their rent.

**Note – Banking monies directly into your account ensures immediate funds. (No “waiting” for cheque clearance!) This is because Changing Places guarantee these funds.

Summary of Included Services

Collection of rental payments
Payment co-ordination of property expenses (E.g. Council, water rates, body corporate fees, trades accounts, insurances, etc)
Rental statement detailing income and expenditure
Direct Banking into landlords bank account (immediately cleared)
Annual financial statement to assist with landlord tax return
Preparing of lease documentation ensuring full legal requirements are met
Arranging maintenance and quotes from reliable trades people
Assist in organising property renovation or refurbishment upon request
Annual market assessments
Attending tribunal – Eviction, issuing notices
Purchasing additional investment properties/investment advice
Assistance with insurance claims
Preparation of reports to assist with GST reporting
Recommendations on property improvement to maximise returns
Sales Appraisals

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